Shipping policy

RODRIGUEZ JANCARLOS
Thank you for shopping with RODRIGUEZ JANCARLOS. We specialize in a full range of daily luggage, travel suitcases, casual handbags and practical bag accessories. We adhere to standardized order processing and strict quality control standards, striving to deliver all luggage products with accurate order matching, intact product condition and reliable logistics efficiency for every customer worldwide.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Before dispatch, our team conducts comprehensive manual inspections for each luggage item, checking fabric integrity, stitching details, zippers, wheel components and hardware accessories to ensure no defective goods are delivered. Qualified products will be professionally packaged with shockproof and compression-resistant materials.
During peak shopping seasons, promotional campaign periods and holiday order surges, increased order volume may lead to extended standard processing cycles. We will actively send email notifications to all customers once significant processing delays occur, ensuring timely and transparent order updates.

2. Shipping Rates and Delivery Estimates

Shipping fees for your order are automatically calculated based on package dimensions, total weight and final delivery destination, and will be clearly displayed on the checkout page before payment confirmation to ensure full pricing transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only and do not constitute guaranteed delivery deadlines. Actual delivery progress may fluctuate due to third-party carrier operational delays, prolonged customs clearance reviews, extreme weather conditions, regional logistical capacity limitations and statutory public holidays beyond our control.

3. Shipment Confirmation and Order Tracking

Once your luggage order completes all inspection and packaging procedures and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking codes and official carrier information.
Tracking details typically become available within 24-48 hours after shipment. This short synchronization delay is a normal system processing step of logistics providers, and real-time transit tracking data will be fully updated and accessible once the system sync is completed.

4. Incorrect Address Disclaimer

Customers are required to carefully verify and confirm the accuracy, completeness and validity of their shipping address, postal code and recipient contact information during checkout to avoid delivery failure, misdelivery or parcel return.
RODRIGUEZ JANCARLOS shall not assume any liability for delivery exceptions caused by wrong, incomplete or invalid address information provided by customers. If a parcel is returned to our warehouse due to address errors, the customer shall bear all additional reshipping fees for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed untraceable or completely lost during transit, please submit a formal inquiry with your valid order number to our customer service team within 7 days of the expected delivery date. We will launch an official logistics investigation with the carrier to resolve the loss issue efficiently.
Damaged Items:
If your luggage and bag products arrive with structural deformation, surface abrasions, broken accessories or damaged outer packaging upon receipt, please contact our support team within 48 hours of delivery. You must provide clear original photos of the damaged items and complete packaging for official verification. Our after-sales team will thoroughly assess the situation and provide practical solutions as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily storage, outdoor travel and daily commuting scenarios. Customers shall use, clean and maintain the products strictly in accordance with the official care guidelines attached to each item. Scientific daily maintenance can effectively extend the service life of luggage products.
RODRIGUEZ JANCARLOS is not responsible for product damage, deformation, accessory loss or functional failures caused by improper cleaning, overloading, rough handling, unauthorized modification or personal misuse of luggage goods.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities of the destination country may levy import duties, clearance taxes and other import administrative fees in accordance with local trade and tariff regulations. All customs-related additional charges are the sole responsibility of the customer and are not included in the original product price or standard shipping fees.

8. Contact Information

If you have any questions, feedback or after-sales doubts regarding this Shipping Policy, order processing status and logistics issues, please feel free to contact us:
Company Name: RODRIGUEZ JANCARLOS
Phone number: +1 408-934-1665
Email: contact@danielmustafa.shop
Physical address: 9900 McNeil Dr, Austin, TX 78750, United States